What a voice agent actually is

The short version

A HANC voice agent is three things working together: a prompt that defines who it is, a voice that speaks, and a knowledge base it can look things up in.

Everything else — telephony, transcripts, CRM records — is plumbing the platform handles for you.

What you will build in this course

• an agent based on a role template
• with its own voice and greeting
• answering a real phone number
• writing every call into the CRM

You need a free HANC account. Nothing else.